Vision Care Store Manager - Lead Customer Experience

EssilorLuxottica Group; Edison (NJ); On-site; USD 68,000 - 119,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters is seeking a Store Manager to lead a high performing team at the Menlo Park Mall location in NJ. You will drive exceptional customer service, coach staff, and manage store performance through KPI analysis and action plans.

The role requires 4+ years of management experience, strong communication, and a solid understanding of optical operations. Competitive compensation and benefits are offered including employee discounts.

Qualifications

• 4+ years management/supervisory experience.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills and customer service oriented.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the store has the right people.
• Partners with the Doctor of Optometry to elevate the customer and patient experience.
• Guide team to execute operational, inventory, and visual tasks to guidelines.

Skills

Leadership

Communication

Sales skills

Time management

Cash register knowledge

Education

College degree or equivalent

Tools

Cash registers

Job description

LensCrafters is seeking a Store Manager to lead a high performing team at the Menlo Park Mall location in NJ. You will drive exceptional customer service, coach staff, and manage store performance through KPI analysis and action plans.

The role requires 4+ years of management experience, strong communication, and a solid understanding of optical operations. Competitive compensation and benefits are offered including employee discounts.