Vision Center Patient Service Specialist

Marshall Medical Center; Placerville (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Marshall Medical Center's MMF Vision Center in Placerville, CA, is seeking a Patient Representative 3 to provide administrative support in the outpatient clinic. You will schedule appointments, handle patient registration, respond to billing inquiries, and offer MyChart assistance under the supervision of the Practice Director.

The role requires excellent customer service, strong communication, and HIPAA-compliant handling of sensitive information.

Qualifications

• Healthcare experience: 2+ years.
• 2+ years customer service in healthcare preferred.
• 3+ years automated scheduling in physician offices preferred.
• Experience with Epic EHR preferred.

Responsibilities

• Schedule patient appointments.
• Handle patient registration.
• Address billing inquiries and coordinate with payers.
• Provide MyChart support.
• Assist in training new staff and support other departments as needed.

Skills

Communication skills

Customer service

Organizational skills

Prioritize & follow-through

Initiative

Teamwork

Interpersonal skills

HIPAA compliance

Insurance eligibility verification

Identity verification (ID.me)

Education

High School diploma or equivalent

Tools

Epic EHR

MS Office

Google apps

Job description

Marshall Medical Center's MMF Vision Center in Placerville, CA, is seeking a Patient Representative 3 to provide administrative support in the outpatient clinic. You will schedule appointments, handle patient registration, respond to billing inquiries, and offer MyChart assistance under the supervision of the Practice Director.

The role requires excellent customer service, strong communication, and HIPAA-compliant handling of sensitive information.