Patient Service Representative 1- MMF Pediatrics

MMC001 Marshall Medical Center; Little Princess South (United States Virgin Islands); On-site; USD 29,000 - 33,000; Full time

Job summary

Marshall Medical Center's MMF Pediatrics department, PV shift, primarily days, seeks a Patient Service Representative 1 to provide front-desk support, register patients, schedule appointments, and handle billing inquiries.

You will interact with patients and families, maintain accuracy, and support clinicians and other staff, with potential orientation of new personnel and cross-department assistance.

Qualifications

• High School Diploma or GED required.
• Basic medical terminology knowledge preferred.
• Customer service experience preferred.
• Knowledge of insurance billing advantageous.
• Comfortable with insurance eligibility verification and authorization requests.

Responsibilities

• Register patients and schedule appointments.
• Address billing inquiries and assist with questions.
• Answer clinic phones and provide front-desk support.
• Provide daily clerical help and assist other departments as needed.
• Assist in orienting new staff.

Skills

Detail oriented

Interpersonal skills

Communication

Organizational skills

Customer service

Insurance eligibility

Education

High School Diploma or GED

Job description

Department and Pay

Department: MMF Pediatrics - PV Shift: Primarily Days (United States of America)

Employee Type: Regular

Per Diem Type (if applicable):

Minimum Pay Range: $21.00 - $24.15

Job Description

POSITION SUMMARY The Patient Service Representative 1 offers administrative support to both patients and clinicians under the guidance of the Practice Director. Serving as the first point of contact for patients, families, and external parties, this role requires excellent communication and customer service skills. Responsibilities include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This position also provides daily clerical support to the clinic and may assist in orienting new staff or support other departments when necessary.

Position Qualifications

Education/Licensure/Certification: High School Diploma or GED

Knowledge: Basic medical terminology, insurance billing, and computer familiarity is preferred. Customer service experience preferred.

Skills:

• Detail oriented.
• Effective interpersonal, communication, and organizational skills.
• Basic office equipment familiarity.
• Ability to work in a fast-paced environment with frequent interruptions.
• Maintaining a positive disposition at all times is required.

Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).

About the Employer

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve.

Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold-Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly certified facility for breastfeeding advocacy.

Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.