Vision Care Technician

Luxottica; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive bonus

Commission plan

Health care

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an Optometric Technician to deliver the LensCrafters Experience by supporting eye examinations and patient care at our store. You will assist the optometrist, manage patient records, and help ensure a smooth patient flow from exam through retail handoff.

The role emphasizes strong customer service, attention to detail, and the ability to operate in a fast-paced environment while maintaining compliance with HIPAA and store procedures.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Greet patients promptly with a smile and maintain a professional image.
• Answer the telephone promptly in a friendly manner.
• Assist the optometrist during eye examinations, including history taking and patient preparation.
• Review prescriptions and patient information, identifying special needs as needed.
• Manage patient records in accordance with HIPAA.
• Support retention and follow-up calls related to exams.
• Maintain contact lens room and inventory; place orders as needed.
• Input patient data and services into the CIAO system with accuracy.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Autonomy

Attention to detail

Education

High School diploma or equivalent

Job description

LensCrafters, part of EssilorLuxottica, is seeking an Optometric Technician to deliver the LensCrafters Experience by supporting eye examinations and patient care at our store. You will assist the optometrist, manage patient records, and help ensure a smooth patient flow from exam through retail handoff.

The role emphasizes strong customer service, attention to detail, and the ability to operate in a fast-paced environment while maintaining compliance with HIPAA and store procedures.