Vision Care Front Desk Specialist

MyEyeDr.; Chardon (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to enhance the front desk experience during check-in and check-out. You will learn insurance verification and patient outreach in partnership with doctors, delivering a seamless, best-in-class visit for our patients.

No optical experience is required; training is provided. This role reports to the Office General Manager, with some weekend and evening shifts. Join a high-growth team dedicated to helping patients see and live their best lives.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organization

Multitasking

Communication skills

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to enhance the front desk experience during check-in and check-out. You will learn insurance verification and patient outreach in partnership with doctors, delivering a seamless, best-in-class visit for our patients.

No optical experience is required; training is provided. This role reports to the Office General Manager, with some weekend and evening shifts. Join a high-growth team dedicated to helping patients see and live their best lives.