Vision Care Front Desk Coordinator

MyEyeDr.; McLean (VA); On-site; USD 23,419 - 30,031; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

401K with company match

PTO from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out, coordinating with patients and staff for a seamless visit.

No optical experience required; training will be provided to learn about our vision-care services and patient-centered processes. This role requires weekend and evening shifts for locations across Virginia counties; compensation ranges from $17.00 to $21.80 per hour depending on location and experience, with a commitment

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Computer savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out, coordinating with patients and staff for a seamless visit.

No optical experience required; training will be provided to learn about our vision-care services and patient-centered processes. This role requires weekend and evening shifts for locations across Virginia counties; compensation ranges from $17.00 to $21.80 per hour depending on location and experience, with a commitment