Vision Care Customer Service Pro - Fast-Paced Support

EssilorLuxottica; Shorewood (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Paid time off

Job summary

EssilorLuxottica is seeking a Customer Service Representative to support customers for our US store. The role involves handling phones, taking orders, and resolving inquiries with a focus on accuracy and timeliness.

Responsibilities include processing orders, providing quotes, and guiding customers through shipping instructions, while maintaining professional communication and contributing to revenue growth.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication skills, including the ability to write and comprehend short correspondence.
• Basic math proficiency and ability to multitask effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM.

Responsibilities

• Answer phones, take orders, assist customers with inquiries, and follow through on inquiries.
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
• Provide excellent written and verbal communication to ensure positive customer experiences and revenue growth.
• Resolve customer issues using department tools and business judgment to boost satisfaction.
• Answer inbound calls, address concerns, enter orders, process redos, and conduct outbound calls as needed.
• Work as a positive role model and support company objectives.
• Ensure productivity and quality standards are met to exceed expectations.
• Use courteous, professional language and collaborate with teammates.
• Troubleshoot complex issues and coordinate with labs to expedite solutions.
• Investigate shipping concerns and liaise between labs and inter-company laboratories.

Skills

Customer service

Communication skills

Math proficiency

10-key typing

MS Office

Judgment & decision making

Education

High school diploma

Job description

EssilorLuxottica is seeking a Customer Service Representative to support customers for our US store. The role involves handling phones, taking orders, and resolving inquiries with a focus on accuracy and timeliness.

Responsibilities include processing orders, providing quotes, and guiding customers through shipping instructions, while maintaining professional communication and contributing to revenue growth.