Optical Customer Care Specialist

EssilorLuxottica; Warwick (RI); On-site; USD 36,000 - 60,000; Full time

Job summary

EssilorLuxottica in Warwick, RI is seeking a Customer Service Representative to resolve order exceptions and provide superior service across all channels. This full-time role requires 5+ years in customer service, excellent communication, and strong problem-solving skills.

The position involves analyzing order errors, collaborating with stores, vendors and labs, and navigating multiple systems while maintaining accuracy and empathy.

Qualifications

• High School diploma required.
• 5+ years of Customer Service experience.
• Strong communication skills and proper grammar.
• Excellent problem-solving and critical-thinking abilities.
• Verbal and written communication proficiency with empathy.
• Ability to multi-task in a high-stress environment.
• Proficient computer skills and Excel experience.
• Willingness to work extended hours and weekends on a rotating basis.

Responsibilities

• Analyze and resolve order errors and inconsistencies.
• Use problem-solving techniques to resolve exceptions.
• Apply critical thinking to ensure customer satisfaction.
• Follow procedures and guidelines for resolutions.
• Navigate systems efficiently to process orders.
• Enter order data accurately and timely.
• Demonstrate appropriate urgency to exceed expectations.
• Communicate with Store Associates, Leadership, Brand Teams and Labs.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Microsoft Excel

Education

High School Diploma

Associate degree

Tools

Microsoft Excel

Microsoft Office

Job description

EssilorLuxottica in Warwick, RI is seeking a Customer Service Representative to resolve order exceptions and provide superior service across all channels. This full-time role requires 5+ years in customer service, excellent communication, and strong problem-solving skills.

The position involves analyzing order errors, collaborating with stores, vendors and labs, and navigating multiple systems while maintaining accuracy and empathy.