Vision Care Concierge & Optometric Assistant

Visionworks of America; Mesa (AZ); On-site; USD 43,412,000 - 52,896,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of the Visionworks experience with approachable, human service.

The role involves preliminary testing, patient records, and coordinating with the OD on next steps, while supporting sales and product recommendations to meet eye care needs. Strong customer service and high school diploma suffice.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

High School Diploma / GED

Job description

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of the Visionworks experience with approachable, human service.

The role involves preliminary testing, patient records, and coordinating with the OD on next steps, while supporting sales and product recommendations to meet eye care needs. Strong customer service and high school diploma suffice.