Vision Care Assistant Manager: Lead & Develop Team

Visionworks of America; Mount Laurel Township (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager in Mount Laurel, NJ to lead the store in the absence of the General Manager and to drive profitable sales while delivering an exceptional patient experience.

You will coach associates, coordinate appointments and services, model outstanding customer care, and ensure a smooth patient journey from greeting to checkout, while upholding Visionworks’ standards of service and integrity.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Education

HS Diploma, GED or equivalent

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager in Mount Laurel, NJ to lead the store in the absence of the General Manager and to drive profitable sales while delivering an exceptional patient experience.

You will coach associates, coordinate appointments and services, model outstanding customer care, and ensure a smooth patient journey from greeting to checkout, while upholding Visionworks’ standards of service and integrity.