Head of AI Enablement & Platform Adoption

Eversana

Illinois

On-site

USD 150,000 - 210,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

EVERSANA is seeking a Director of AI Enablement to lead strategy, design, and execution of onboarding and adoption for our AI Agency Platform. You will drive measurable value by accelerating proficiency across internal and client users and building a scalable enablement framework.

You will develop deep platform knowledge, design onboarding experiences, deliver live and virtual trainings, and create diverse learning materials.

Qualifications

8+ years of experience in building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.
Track record of leading delivery of both internal and client training and enablement.
Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools.

Responsibilities

Develop deep functional knowledge on the AI Agency platform and client workflows.
Design and own the end-to-end user onboarding experience for internal and external users, from initial orientation through sustained adoption milestones.
Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand and actionable.
Create materials to support blended training delivery (facilitator guides, playbooks, job aids, videos, knowledge bases, eLearning).
Direct the delivery of learning solutions through platforms (LXP, SharePoint), and assess new channels to improve reach and learner adoption.
Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and business impact.
Contribute to communication planning for AI Agency Platform releases to drive ongoing learning alongside platform evolutions.
Oversee a network of platform champions to accelerate adoption and reinforce best practices.
Establish a content governance approach and partner with the AI Agency Platform team to keep training materials up-to-date with rapid platform releases.
Identify adoption barriers and training gaps and deliver a prioritized enablement roadmap.