Visa & Student Financial Services Specialist

Api,-LL; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Api,-LL is seeking a Student Financials and Visa Specialist to prepare visa packets and outreach to students. The role will also help keep the website updated and support with billing, collections, scholarships, financial aid, and transcripts within Student Financial Services, with a presence in the API office two days per week.

The position emphasizes strong customer service, timely document preparation, and collaboration with internal teams to ensure accurate student account records and

Qualifications

• Customer service and client-facing skills.
• Clear communication via phone, email, and text.
• Familiarity with visa processes and documentation.

Responsibilities

• Prepare visa documents and support for students.
• Outreach to students via phone, email, and text regarding visa processes.
• Provide customer support for inquiries to Student Financial Services queues.
• Update billing, scholarships, and financial aid information in student accounts.

Skills

Customer service

Communication

Visa process knowledge

Phone outreach

Job description

Api,-LL is seeking a Student Financials and Visa Specialist to prepare visa packets and outreach to students. The role will also help keep the website updated and support with billing, collections, scholarships, financial aid, and transcripts within Student Financial Services, with a presence in the API office two days per week.

The position emphasizes strong customer service, timely document preparation, and collaboration with internal teams to ensure accurate student account records and