Student Financials and Visa Specialist (Hybrid)

Api,-LL; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Api,-LL is seeking a Student Financials and Visa Specialist to prepare visa packets and outreach to students. The role will also help keep the website updated and support with billing, collections, scholarships, financial aid, and transcripts within Student Financial Services, with a presence in the API office two days per week.

The position emphasizes strong customer service, timely document preparation, and collaboration with internal teams to ensure accurate student account records and

Qualifications

• Customer service and client-facing skills.
• Clear communication via phone, email, and text.
• Familiarity with visa processes and documentation.

Responsibilities

• Prepare visa documents and support for students.
• Outreach to students via phone, email, and text regarding visa processes.
• Provide customer support for inquiries to Student Financial Services queues.
• Update billing, scholarships, and financial aid information in student accounts.

Skills

Customer service

Communication

Visa process knowledge

Phone outreach

Job description

Description

The Student Financials and Visa Specialist, (SFVS) is responsible for Visa packet preparation and corresponding outreach to students. This position will assist with keeping the website up to date and will also assist with general tickets coming to the areas under Student Financial Services. The person in this position also will provide key assistance with billing, collections, scholarships, financial aid, and transcripts as needed and work in the API physical of?ce 2 days a week.

Requirements

Key Responsibilities

• Support students applying for Visas by timely preparing documents needed for the Visa process
• Perform phone, email and text outreach to students regarding Visa process and application.
• Provide customer support for phone calls, emails and tickets coming into the Student Financial Services queues.
• Assist with adding new charges and/or deduction to ensure ?nancial aid information is updated and posted to student accounts
• Communicate with students regarding the financial aid deferral process
• Maintain and update student accounts, including name and address changes, mergers, or mailing attentions
• Review Consulate and other relevant websites to ensure that the API website has up to date information.
• Maintain the highest standards of customer service when interacting with students, parents, and/or Universities
• Assist with correspondence for past-due accounts and collections, identify delinquent accounts by reviewing reports, and communicate with students to request and arrange payments
• Create and present presentations on Visa procedures
• Guide students through Visa application process and review application materials for students via, phone calls, emails, tickets and webinars
• Research student account discrepancies as needed
• Collaborate with internal Programs/Unit Managers and Unit colleagues on financial services and visa issues and/or questions
• Guide students and/or parents through the ?nancial aid transfer process and send enrollment veri?cations and consortium agreements to schools, upon request
• Assist in preparing batch visa materials
• Assist with and perform other duties and projects as assigned