Virtual Warranty Support Specialist for Dealers

Trane Technologies; Saint Peters (MO); Remote; USD 25,000 - 39,000; Full time

Job summary

Trane Technologies is seeking a Dealer Warranty Support Specialist to act as the go-to expert for warranty inquiries, claims, and support. The role involves assisting dealers and customers through phone, text, and email, with a focus on a seamless warranty experience.

You will review and process warranty claims, stay current on Residential, Commercial and Supply warranties, and collaborate with internal teams to resolve issues.

Qualifications

• Associates degree or equivalent preferred; 3–5 years in customer service or warranty support.
• Strong communication and multi-channel customer service skills.

Responsibilities

• Serve as the go-to expert for warranty inquiries, claims and support.
• Review, process and manage warranty claims and order requests per policies.
• Stay up-to-date on Residential, Commercial and Supply warranties and guidance customers accordingly.
• Collaborate with internal teams to resolve warranty issues promptly.
• Provide support to employees by addressing warranty inquiries and facilitating claim filing.

Skills

Customer service

Warranty support

MS Office

Salesforce

Communication

Time management

Education

Associate degree or equivalent

Tools

Warranty management system

Job description

Trane Technologies is seeking a Dealer Warranty Support Specialist to act as the go-to expert for warranty inquiries, claims, and support. The role involves assisting dealers and customers through phone, text, and email, with a focus on a seamless warranty experience.

You will review and process warranty claims, stay current on Residential, Commercial and Supply warranties, and collaborate with internal teams to resolve issues.