Virtual Travel Customer Service

Elevationtravelpartners; Sioux Falls (SD); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners in Sioux Falls, SD is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support during their travel experience. This role involves answering client questions, managing requests, and helping travelers feel confident before their journeys. Ideal candidates should possess a friendly communication style, have some customer support experience, and be comfortable using online tools. Elevationtravelpartners offers a supportive work environment focused on client satisfaction.

Qualifications

• Excellent communication skills necessary for engaging with clients.
• Experience in customer support is a plus but not mandatory.
• Ability to manage tasks efficiently and stay organized.
• Willingness to learn new systems and use online tools proficiently.

Responsibilities

• Assist clients through email, chat, and phone.
• Manage itinerary changes and respond to travel inquiries.
• Provide necessary travel guidelines to clients.
• Follow up with travelers to ensure readiness.
• Resolve customer concerns with a positive approach.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction