Virtual Travel Customer Service

Elevationtravelpartners; McAllen (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A travel service company located in Texas is seeking a Virtual Travel Customer Service professional. You will assist clients with trip preparation and ongoing support during their travels. Responsibilities include managing requests via email, chat, and phone, providing information on destinations, and following up with travelers before departure. The ideal candidate is friendly, organized, and has experience in customer support, along with a strong interest in travel and client satisfaction.

Qualifications

• Experience in customer support preferred.
• Friendly and professional communication style.
• Reliable, organized, and detail-oriented.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and travel questions.
• Provide destination information and travel guidelines.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Friendly communication

Organization

Comfortable with online tools

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction