Virtual Travel Customer Service

Elevationtravelpartners; Athens (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Athens, Georgia to assist clients with their travel experiences. This role involves answering inquiries, managing requests, and offering support throughout the trip journey. Ideal candidates will have customer support experience, a friendly demeanor, and strong organizational skills. The position requires proficiency in online tools and a genuine interest in travel. Join a dynamic team dedicated to ensuring client satisfaction.

Qualifications

• Experience in customer support is preferred.
• Must have a friendly and professional communication style.
• Reliability and organizational skills are important.
• Must be comfortable using various online tools.

Responsibilities

• Assist clients through email, chat, and phone communication.
• Help with itinerary changes and travel questions.
• Provide travel guidelines and destination information.
• Follow up with travelers before departure.
• Resolve customer concerns while maintaining positivity.

Skills

Customer support experience

Friendly communication style

Organizational skills

Comfortable using online tools

Interest in travel

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction