Virtual Travel Customer Service

Elevationtravelpartners; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional based in Lancaster County, United States. This role focuses on assisting clients with trip preparations and providing support throughout their travel journey. Responsibilities include managing inquiries via email, chat, and phone, helping with itinerary adjustments, and ensuring a positive customer experience. An ideal candidate should possess strong communication skills, be reliable, and have a passion for travel and client satisfaction. Experience in customer support is preferred.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style is essential.
• Reliable and organized approach to work is needed.
• Must be comfortable using online tools and learning new systems.
• Interest in travel and commitment to client satisfaction is important.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication style

Customer support experience

Organizational skills

Comfortable using online tools

Interest in travel

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction