Virtual Travel Customer Service

Elevationtravelpartners; Chattanooga (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners in Chattanooga, TN is looking for a Virtual Travel Customer Service professional to assist clients in preparing for their trips. This role involves answering questions, managing requests, and helping travelers to feel confident and prepared for their journeys. The ideal candidate will have a friendly communication style, customer support experience, and a keen interest in travel. You'll support clients via email, chat, and phone, providing information and resolving any concerns to ensure a positive experience.

Qualifications

• Friendly and professional communication style essential.
• Previous customer support experience preferred.
• Strong reliability and organizational skills required.
• Comfortable with online tools and learning new systems.
• Interest in travel and ensuring client satisfaction is key.

Responsibilities

• Assist clients through email, chat, and phone.
• Help with itinerary changes and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while ensuring a positive experience.

Skills

Friendly and professional communication

Customer support experience

Organizational skills

Online tools proficiency

Interest in travel

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction