Remote Guest Services Representative - Travel

Elevationtravelpartners; Louisville (KY); À distance; USD 21 000 - 30 000; Plein temps

Résumé du poste

Elevationtravelpartners is seeking a Remote Guest Services Representative to support travelers with trip preparation, updates, and inquiries. This role emphasizes friendly communication and proactive help to ensure a smooth travel experience.

You will assist via email, chat, and phone, handle itinerary changes, and provide destination information while maintaining high customer satisfaction and professional service.

Qualifications

• Customer service experience preferred.
• Friendly and professional communication.
• Reliable, organized, and tech-savvy.
• Interest in travel and client satisfaction.

Responsabilités

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Connaissances

Communication

Customer service

Organized

Tech-savvy

Description du poste

Remote Guest Services Representative -- Travel

About the job Remote Guest Services Representative -- Travel

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction