Virtual Travel Customer Service

Elevationtravelpartners; Augusta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel support organization is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role involves providing assistance through email, chat, and phone, managing itinerary changes, and offering travel guidelines. The ideal candidate should have a friendly communication style, customer support experience, and a keen interest in travel. The position offers remote work flexibility and ongoing team support, along with access to travel-related perks.

Qualifications

• Customer support experience preferred.
• Comfortable using online tools and learning new systems.
• Reliable and organized with a friendly demeanor.

Responsibilities

• Provide assistance via email, chat, and phone.
• Help with itinerary changes and updates.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive experience.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks