Virtual Travel Customer Service

Elevationtravelpartners; Grand Rapids (MI); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A leading travel service company is hiring a Virtual Travel Customer Service professional in Grand Rapids. This role involves assisting clients with trip preparation, answering questions, and managing requests to enhance the travel experience. The ideal candidate is friendly, organized, and has experience in customer support. The position offers remote work flexibility and opportunities for professional development. Join us to help travelers feel confident and prepared for their journeys.

Qualifications

• Preferred experience in customer support roles.
• Ability to learn new systems and tools quickly.
• Strong organizational skills and reliability.

Responsibilities

• Assist clients with trip preparation through various communication channels.
• Help with itinerary changes and general travel questions.
• Provide travel guideline information and follow up with travelers.
• Resolve concerns while maintaining positive customer interactions.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks