Virtual Travel Customer Service

Elevationtravelpartners; Savannah (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company is currently seeking a Virtual Travel Customer Service professional to assist clients with their travel experience. This position involves providing support through email, chat, and phone, handling itineraries, and offering travel guidelines. Ideal candidates should have a friendly communication style and preferably some customer support experience. The role is remote and includes professional development opportunities along with travel-related perks.

Qualifications

• Preferred customer support experience in a remote setting.
• Excellent communication skills and friendly demeanor required.
• Reliability and organization are essential traits.

Responsibilities

• Assist clients through email, chat, and phone.
• Handle itinerary changes and general travel questions.
• Provide travel guidelines and destination information.
• Follow up with clients before their trip.
• Resolve concerns while ensuring customer satisfaction.

Skills

Friendly communication

Customer support experience

Organizational skills

Ability to use online tools

Interest in travel

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks