Virtual Social Support Specialist - Remote & Impactful Care

Placements24; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Equipment provided

Health benefits

Professional development

Job summary

Placements24 is seeking a proactive Remote Social Support Specialist to join a expanding virtual team. The role involves guiding clients through digital channels, assessing needs, and helping navigate resources from a home office.

You will conduct remote needs assessments, provide guidance on accessing services, and develop tailored support plans while documenting progress in the case management system. The position emphasizes collaboration and ongoing remote learning.

Qualifications

• A relevant degree or diploma in social work, psychology, counseling, or a related field.
• Experience in social support, counseling, or case management.
• Strong virtual communication and active listening; build rapport remotely.
• Proficiency with digital tools, video conferencing, and online case management.
• Good organizational skills and the ability to manage a caseload independently.
• Reliable internet and a dedicated home office.

Responsibilities

• Conduct remote needs assessments via video calls, phone, and secure messaging.
• Provide virtual guidance on accessing social services and resources.
• Develop personalized remote support plans tailored to client needs.
• Maintain professional communication throughout the support journey.
• Document all client interactions in the digital case management system.
• Collaborate with the virtual team and external providers to ensure comprehensive support.

Skills

Virtual communication

Active listening

Remote collaboration

Caseload management

Education

Bachelor's degree in social work / related field

Tools

Video conferencing software

Online case management system

Job description

Placements24 is seeking a proactive Remote Social Support Specialist to join a expanding virtual team. The role involves guiding clients through digital channels, assessing needs, and helping navigate resources from a home office.

You will conduct remote needs assessments, provide guidance on accessing services, and develop tailored support plans while documenting progress in the case management system. The position emphasizes collaboration and ongoing remote learning.