Remote Social Support Specialist

Placements24; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Equipment provided

Health benefits

Professional development

Job summary

Placements24 is seeking a proactive Remote Social Support Specialist to join a expanding virtual team. The role involves guiding clients through digital channels, assessing needs, and helping navigate resources from a home office.

You will conduct remote needs assessments, provide guidance on accessing services, and develop tailored support plans while documenting progress in the case management system. The position emphasizes collaboration and ongoing remote learning.

Qualifications

• A relevant degree or diploma in social work, psychology, counseling, or a related field.
• Experience in social support, counseling, or case management.
• Strong virtual communication and active listening; build rapport remotely.
• Proficiency with digital tools, video conferencing, and online case management.
• Good organizational skills and the ability to manage a caseload independently.
• Reliable internet and a dedicated home office.

Responsibilities

• Conduct remote needs assessments via video calls, phone, and secure messaging.
• Provide virtual guidance on accessing social services and resources.
• Develop personalized remote support plans tailored to client needs.
• Maintain professional communication throughout the support journey.
• Document all client interactions in the digital case management system.
• Collaborate with the virtual team and external providers to ensure comprehensive support.

Skills

Virtual communication

Active listening

Remote collaboration

Caseload management

Education

Bachelor's degree in social work / related field

Tools

Video conferencing software

Online case management system

Job description

About the Role

Our client is seeking a proactive and empathetic Remote Social Support Specialist to join their expanding virtual support team. This role is designed for individuals who are passionate about providing guidance and assistance to clients entirely through digital channels, supporting those in need across various regions. You will leverage technology to connect with clients, assess their situations, and help them navigate available resources and support systems. This is an exceptional opportunity to contribute meaningfully to social well-being from the comfort of your home office, working within a forward-thinking organization that embraces remote collaboration and flexible work arrangements.

Key Responsibilities

• Conduct remote needs assessments via video calls, phone, and secure messaging platforms.
• Provide virtual guidance and support to clients on accessing social services, community programs, and resources.
• Develop personalized remote support plans tailored to individual client circumstances and goals.
• Maintain consistent and professional communication with clients throughout their support journey.
• Accurately document all client interactions, assessments, and progress in the digital case management system.
• Collaborate with the virtual team and external service providers to ensure comprehensive client support.

Requirements

• A relevant degree or diploma in social work, psychology, counseling, or a related field.
• Demonstrable experience in a social support, counseling, or case management role.
• Excellent virtual communication and active listening skills, with the ability to build rapport remotely.
• Proficiency in using digital communication tools, video conferencing software, and online case management systems.
• Strong organizational skills and the ability to manage a caseload independently.
• A reliable internet connection and a dedicated home office space conducive to remote work.

Benefits

• Competitive annual salary with potential for performance-based incentives.
• Fully remote work arrangement, offering significant flexibility.
• Provision of necessary technological equipment.
• Comprehensive health and wellness benefits.
• Opportunities for virtual professional development and continuous learning.