Virtual Sales QA Admin (HVO) - $18.50/hr

Hyatt Vacation Ownership; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Vacation Ownership is seeking an administrative professional to support guest services in a fast-paced environment. You will handle guest inquiries, maintain records, and assist teammates to ensure seamless service.

Strong communication and organization skills are essential for daily interactions with guests and staff. Open availability for Monday–Friday shifts is required; local residency is preferred.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• Open availability to work assigned shifts Monday-Friday; schedules may extend to late evenings.
• Prior administrative experience in a remote or hybrid work environment preferred but not required.

Responsibilities

• Addresses customer needs in a professional, positive, and timely manner.
• Listens and responds to customer questions, concerns, and requests using brand processes.
• Welcomes and acknowledges customers with a friendly greeting and uses their name when possible.
• Thank customers with genuine appreciation and provide a fond farewell.
• Supports co-workers to ensure proper coverage and prompt guest service.
• Enters and locates work-related information using computers and application systems.
• Prepares letters, memos, and other documents using email and Office software.

Skills

Customer Service Orientation

Team Work

Communication

Time Management

Detail Orientation

Education

High school diploma

Tools

Microsoft Office Suite

Job description

• Open availability to work assigned shifts Monday-Friday. Schedules may be assigned within operating hours that vary by day and extend as late as 10:00pm PST / 1:00am EST.
• Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.
• Prior administrative experience in a remote or hybrid work environment preferred but not required.

Preferred Qualifications

• Open availability to work assigned shifts Monday-Friday. Schedules may be assigned within operating hours that vary by day and extend as late as 10:00pm PST / 1:00am EST.
• Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.
• Prior administrative experience in a remote or hybrid work environment preferred but not required.

CRITICAL TASKS

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses customer needs in a professional, positive, and timely manner.
• Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• Thank customers with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.

Communication

• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working With Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• Enters and locates work-related information using computers and/or application systems.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Enters and retrieves information contained in computer databases and software to update records, files.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Telephone/Email Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Computer Software

• Microsoft Office Suite

Preferred Qualifications

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.