Virtual Sales Manager - Remote

EVERSANA; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

Lobby Co. seeks a Remote-based Virtual Sales Manager to lead virtual sales teams and oversee sales operations for assigned brand targets.

You will partner with EVERSANA and the Client’s leadership to drive strategy, hiring, training, and performance management across digital channels. You will coach virtual account management skills, engage diverse healthcare professionals through digital platforms, and ensure compliance with PDMA and regulatory guidelines.

Qualifications

• Lead virtual sales team and coach virtual account management.
• Collaborate with Marketing, Medical Science Liaison, and operations.
• Oversee CRM, data, and KPI reporting for client programs.
• Ensure adherence to compliance, PDMA, and policy guidelines.

Responsibilities

• Oversee daily activities and provide ongoing team & virtual sales leadership.
• Act as liaison between Client’s sales leadership and EVERSANA for daily requests.
• Work with Client field leadership for full integration within the Client’s team.
• Responsible for effective program oversight and single point of contact for the Client.
• Participate in marketing strategy discussions and provide input on messaging and collateral.
• Develop call guides for the virtual sales team using goals and product messaging.
• Monitor sales metrics and coach the team to meet brand objectives and proper use of products.
• Prepare and present weekly stats, call trends, and KPI summaries for stakeholders.
• Lead monthly and quarterly business reviews with the Client and establish regular meetings.
• Serve as the team point of contact for all CRM-related technical issues.
• Co-create and maintain program documents like SOPs and CRM configuration.

Job description

The Remote-based Virtual Sales Manager (VSM) is a front-line virtual sales leader responsible for building and leading the virtual sales teams while overseeing sales operations within the assigned targets. Reporting to EVERSANA leadership and the Client’s VP of Sales, this role contributes to pre-launch strategic and tactical planning and executes approved plans. In close collaboration with Market Access, Commercial Operations, Marketing, and Medical Science Liaison teams, the VSM will help drive brand strategy and sales through hiring, training and development, resource planning and allocation, and sales force performance management.

The VSM must understand and coach effective virtual account management skills and engage nurses, pharmacists, physicians, genetic counselors, office administrators, and support staff through digital platforms to increase awareness of the brand and disease state.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily activities and provide ongoing team & virtual sales leadership.
• Act as liaison between the Client’s sales leadership and EVERSANA for daily requests.
• Work closely with Client field leadership and ensure full integration within the Client’s team.
• Responsible for effective program oversight serving as the single point of contact for the Client.
• Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs during both pre-launch and post-launch phases.
• Utilize sales goals and product messaging provided by Client to develop call guides for the virtual sales team.
• Monitor sales metrics and coach the virtual sales team to meet or exceed assigned brand performance objectives and/or KPI objectives while ensuring appropriate therapeutic use.
• Reporting tasks to include summary level data on Reps’ weekly stats, call trending, program summary, and other tracked KPIs as required by both the Client and EVERSANA key program stakeholders.
• Build and lead monthly and quarterly business reviews with the Client. Establish a regular cadence of meetings with the Client to foster collaboration, alignment and learning.
• Serve as the team point of contact for all technical issues with CRM.
• Co-Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking.
• Maintain excellent working knowledge of company and department policies and procedures, as well as PDMA, compliance, and regulatory policies and guidelines.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

People Leadership and Team Development

• Manage and lead a team of virtual sales representatives to include ownership of team productivity, staffing needs, and team culture.
• Facilitate ongoing team and individual development and performance management.
• Foster an environment that rewards compliance, patient centricity, collaboration, achievement and encourages the advancement and retention of exceptional employees.
• Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance as established by EVERSANA and the Client.
• Monitor calls and schedule virtual ride-along to coach the team on effectiveness and adherence to on-label promotion of the represented product.
• Ensure team adheres to all EVERSANA and Client expense management guidance and policies in travel and promotion.
• Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each virtual sales rep.
• Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client.
• Initial and ongoing training of virtual sales reps on systems, processes/procedures, compliance, customer service, sales and products.

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