Virtual Safety Technician, Baptist IT Center

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Virtual Safety Monitor Technician for our Virtual Monitoring Unit. This full-time day shift role focuses on patient safety through continuous remote observation and rapid communication with onsite staff.

You will monitor live video feeds, identify distress or unsafe movements, provide verbal redirection, and alert nursing staff when direct assistance is needed to support timely patient care.

Qualifications

• High School Diploma required.
• Active Florida CNA or EMT license required.
• Hospital experience and direct patient care experience preferred.
• Clinical experience noted.

Responsibilities

• Provide continuous observation and surveillance of assigned patients.
• Verbally redirect patients from engaging in any at-risk behaviors.
• If unable to engage the patient, summon onsite nursing staff or a caregiver for assistance.

Job description

Baptist Health is seeking to add a Virtual Safety Monitor Technician to our Virtual Monitoring Unit located in Jacksonville, FL. This is a full-time day shift opportunity.

At Baptist Health, a Virtual Safety Monitor Technician plays a vital role in keeping patients safe through continuous virtual observation. These technicians review assigned patients and ensure all video and communication systems are functioning properly. Throughout the shift, you will observe patients remotely via live video feeds, watching for signs of distress, confusion, or unsafe movement. Using calm, compassionate communication, the technician provides verbal redirection when needed. If a patient requires direct assistance, the technician promptly alerts onsite nursing staff.

Virtual Safety Monitor Technician job responsibilities:

Provide continuous observation and surveillance of assigned patients.

Verbally redirect patients from engaging in any at-risk behaviors.

If unable to engage the patient, summon onsite nursing staff or a caregiver for assistance.

Education & Credential Requirements:

High School Diploma Required

Active Florida CNA or EMT license is required

Education Required

High School

Experience

• Hospital Experience
• Direct Patient Care Experience
• Clinical Experience

License and Certification

• Driver's License - DMV
• Licensed Certified Nursing Assistant - DOH
• Licensed Emergency Medical Technician (EMT) - DOH

Location

Baptist IT Center
3451 Beach Blvd
Jacksonville, Florida, 32207

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.