Virtual Safety Technician, Baptist IT Center

Baptist Health; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Baptist Health in Jacksonville, FL, seeks a Virtual Safety Monitor Technician for our Virtual Monitoring Unit. This full-time day shift role involves continuous remote observation of assigned patients using video feeds, ensuring safety and proper system operation, and providing verbal redirection as needed.

The technician alerts onsite nursing staff promptly when direct assistance is required, maintaining patient security and communication with care teams throughout the shift.

Qualifications

• High School Diploma required.
• Active Florida CNA or EMT license required.

Responsibilities

• Provide continuous observation and surveillance of assigned patients.
• Verbally redirect patients from engaging in any at-risk behaviors.
• If unable to engage the patient, summon onsite nursing staff or a caregiver for assistance.

Skills

Observation

Communication

Remote monitoring

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is seeking to add a Virtual Safety Monitor Technician to our Virtual Monitoring Unit located in Jacksonville, FL.

This is a full-time day shift opportunity.

At Baptist Health, a Virtual Safety Monitor Technician plays a vital role in keeping patients safe through continuous virtual observation. These technicians review assigned patients and ensure all video and communication systems are functioning properly. Throughout the shift, you will observe patients remotely via live video feeds, watching for signs of distress, confusion, or unsafe movement. Using calm, compassionate communication, the technician provides verbal redirection when needed. If a patient requires direct assistance, the technician promptly alerts onsite nursing staff.

Virtual Safety Monitor Technician Job Responsibilities

• Provide continuous observation and surveillance of assigned patients.
• Verbally redirect patients from engaging in any at-risk behaviors.
• If unable to engage the patient, summon onsite nursing staff or a caregiver for assistance.

Education & Credential Requirements

• High School Diploma Required
• Active Florida CNA or EMT license is required

Primary Location:

Baptist Digital Solutions Center 3451 Beach Blvd Jacksonville, FL 32207 United States of America