Virtual Receptionist

My Virtual Resources LLC; United States; Remote; USD 20,664 - 34,440; Part time

Benefits offered by this job

Flexible part-time schedule

Supportive team environment

100% remote work

Opportunities for growth and promotion

Performance-based advancement

Job summary

My Virtual Resources LLC is looking for a Virtual Receptionist to support home service and painting companies by managing inbound calls, responding to leads, and booking estimates. This is a part-time remote position ideal for someone organized and friendly, with previous customer service experience preferred. The role offers flexible scheduling and opportunities for growth within the company. Join a supportive team and enjoy the perks of working from home, including clear training and potential advancement into senior roles.

Qualifications

• Previous experience in customer service, receptionist, or call handling preferred.
• Comfortable learning new systems and software.
• Able to stay focused while working remotely.

Responsibilities

• Answer inbound calls for multiple client accounts.
• Return missed calls and respond to web leads.
• Qualify leads and book estimate appointments.

Skills

Customer service skills

Organizational skills

Multitasking ability

Strong written communication

Phone professionalism

Tools

Dialpad

Jobber/Housecall Pro

Monday.com

Excel

Job description

Virtual Receptionist (Home Services / Painting Clients)

Remote | Contract (1099) | Part-Time to Start | U.S.-Based ONLY

About the Role

We're hiring a Virtual Receptionist to be the friendly, organized voice behind our clients' businesses.

In this role, you'll support home service and painting companies by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You'll help make sure no lead gets left behind — and that every customer feels taken care of.

This is a great role for someone who:

• loves talking to people
• is naturally organized
• can stay calm and confident in a fast-paced environment
• enjoys being part of a supportive remote team

What You'll Do

• Answer inbound calls for multiple client accounts (with scripts and training provided)
• Return missed calls within our response-time standard
• Respond to web leads, texts, and messages
• Qualify leads and book estimate appointments
• Send confirmations and reminders
• Enter clean notes in the client CRM
• Communicate with the Ops team for overflow support
• Flag special situations or escalations to the Team Lead / Manager

What Success Looks Like

• Fast response times
• Great phone presence and professionalism
• Accurate booking and schedulingClear CRM notes and lead updates
• Positive customer experience
• Strong teamwork and communication

What We're Looking For

• U.S.-based
• Previous experience in customer service, receptionist, VA, or call handling preferred
• Comfortable on the phone (friendly, confident, professional)
• Strong written communication (text/email)
• Organized and detail-oriented
• Able to multitask and stay focused while working remotely
• Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Work Environment & Culture

We're building a fun, upbeat, work-from-home team culture where people feel supported and valued.

You’ll be part of a virtual team that believes in:

• collaboration over chaos
• clear systems and training
• celebrating wins
• growing together

Perks of Working With Us

• 100% remote (work from home)
• Flexible part-time schedule to start
• Supportive team environment
• Virtual team check-ins and team-building activities
• Clear training and SOPs (you won't be left guessing)
• Opportunities for growth and promotion as we scale
• Performance-based advancement into senior roles

Growth Opportunities

This role can grow into:

• Senior Lead Desk VA
• Lead Desk Trainer
• Team Lead VA

If you’re dependable, coachable, and strong with customers, there is real room to grow with us.

Compensation

• 1099 contract
• Part-time to start
• Pay range based on experience and performance