Virtual Patient Observation Supervisor

BJC HealthCare; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

BJC HealthCare seeks a Supervisor for Virtual Patient Observation (VPO) to lead a centralized program ensuring patient safety and quality care. The role oversees observers, admissions, staffing, and daily assignments from the The Commons site.

Responsibilities include documenting reviews, process improvements, and team development while coordinating with nursing and telemetry staff to maintain smooth operations of the VPO program.

Qualifications

• High School Diploma or GED required.
• 2–5 years of experience in a supervisory role.
• Experience leading a healthcare operations team preferred.

Responsibilities

• Supervise Virtual Patient Observers and manage admissions to the VPO program.
• Coordinate staffing and daily assignments to ensure coverage.
• Review documentation and ensure quality standards across the program.
• Lead process improvement initiatives and support team development and patient safety.

Skills

Supervisory

Staff scheduling

Communication

Patient safety

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

Additional Information About the Role

Supervisor, Virtual Patient Observation (Dayshift)

BJC HealthCare is seeking a Supervisor, Virtual Patient Observation (VPO) to lead daily operations of our centralized virtual patient observation program.

Responsibilities:

• Supervise Virtual Patient Observers
• Manage admissions to the VPO program
• Coordinate staffing and daily assignments
• Review documentation and ensure quality standards
• Lead process improvement initiatives
• Support team development and patient safety efforts

Schedule:

• Dayshift
• Two 12-hour shifts and two 8-hour shifts weekly
• Every other weekend
• Holiday rotation

Location: BJC @ The Commons, Virtual Inpatient Care Services (2nd Floor)

Preferred Qualifications:

• Department experience or previous team lead/supervisory experience
• Strong communication and multitasking skills
• Patient safety focused
• Computer proficiency

Why Join Us? Be part of an innovative, centralized virtual care program that supports patient safety and healthcare excellence across the organization.

Overview

Role Purpose

The Centralized Telemetry Supervisor is responsible to the Telemetry Manager and all HSO patients across BJC (excluding IL hospitals). Assists Centralized Telemetry manager in daily operations management, including hiring, supervision and mentoring staff; preparing, maintaining and updating employee schedules, troubleshooting technical and employee relations issues; assists training coordinator with onboarding, orientation, and quality control; assists manager with budgetary and financial analysis and reporting.

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.
• Assists with researching, evaluating, selecting and implementing systems which improve efficiency of work unit operations.
• Assists manager with regulatory compliance and budgetary /revenue goals for department. Manages daily billing to capture revenue for patients being monitored for fewer than 12 – 24 hours. Monitors equipment inventory and usage; order supplies as needed for continuity of care and safety.
• Builds relationships with other departments to ensure continuity and quality of patient care. Conduit between nursing staff and Monitor Technicians to resolve conflicts and elevate status and relationships of Monitor Technicians with nursing staff. Resolves critical issues and emergencies in absence of manager.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer