Virtual Patient Observer - Full Time

BJC HealthCare (New); Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

BJC HealthCare (New) is seeking a Patient Safety Companion to remotely monitor assigned patients and verbally redirect at-risk behavior, summoning the clinical team as needed.

This night shift role (7pm–7:30am) requires 36 hours weekly with weekend and holiday rotations, and emphasizes discreet communication, teamwork with clinical staff, and unwavering vigilance to patient safety.

Qualifications

• High School Diploma or GED is required.
• No prior experience required; willingness to learn.
• Associate's Degree preferred.
• <2 years of related experience preferred.

Responsibilities

• Maintain continuous visual observation of patients via monitor and verbal redirection.
• Summon clinical team when patient requires assistance or appears dangerous.
• Participate in shift hand-offs and ensure constant observation.
• Communicate effectively while protecting patient privacy and dignity.
• Document patient activity and interactions accurately per policy.
• Role is safety-sensitive requiring constant alertness.

Skills

Patient safety

Communication

Team coordination

Discretion

Education

High School Diploma or GED

Associate's Degree

Tools

Digital monitoring system

Job description

Additional Information About the Role

• Preferred experience as a CNA, nurse assistant, EMT, or surgical technician
• Benefits Eligible
• 36 Hours Per Week
• Nights 7pm-7:30am
• Holiday Rotation
• Weekend Rotation

Overview

Role Purpose

Provides continuous observation by video surveillance of assigned patients (including high-risk patients). Verbally redirects patients from engaging in at risk behaviors and summons the Clinical Team if the patients requires assistance, or if in any imminent danger to self or others. Serves as a Patient Safety Companion remotely observing and assisting with keeping patients safe.

Responsibilities

• Maintains continuous visual observation of assigned patient(s) at all times on a monitor. Verbally redirects the patient over a digital 2-way audio device, ensures the activation of automated audio alerts in patient care area, and immediately summons the clinical team if the patient requires assistance.
• Participates in the collaborative identification and reporting of patient safety issues and assures patient environment safety. Immediately follows the departmental protocol/guidelines and seeks assistance from the clinical team when patient appears to pose a threat to self and others.
• Participates in hand-off of pertinent assigned patient information/behavior at the beginning and upon completion of a shift. Consistently communicates with clinical team and waits for replacement, prior to vacating the monitoring station for any reason to ensure constant patient observation.
• Provides patient with explanations as necessary, but does not counsel or provide opinions. Communicates effectively with patients and staff while maintaining discretion, courtesy and an understanding of patient privacy. (Protects the dignity of the observed patients).
• Responsible for timely accurate documentation of patient activity, interactions, and communication to the clinical team according to policy, protocol and/or standard of work in designated records.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• No Experience

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Associate's Degree

Experience

• <2 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer