Concierge Coordinator

The James Clinic; Ankeny (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Accrued PTO

Free concierge membership

Discount on services

Mission-driven environment

Job summary

The James Clinic in Ankeny, IA is seeking a front-line Patient Experience Specialist to support our clinics remotely or in hybrid mode. You will answer calls, educate patients about services, and coordinate appointments across providers, while ensuring accuracy across EMR and lab reports.

We value speed, accountability, and calm under pressure in a fast-moving, mission-driven clinic. Competitive pay, PTO, concierge membership, and service discounts are offered to full-time staff.

Qualifications

• Strong phone experience is required.
• Medical and EMR experience is required to be successful.
• Exceptional customer service and communication skills are essential.
• Ability to multitask quickly and accurately in a high-volume environment.
• Comfort working independently without constant supervision.
• Reliability and consistency—attendance matters here.

Responsibilities

• Answer a high volume of incoming calls with professionalism and warmth.
• Educate patients on James Clinic services and programs.
• Schedule appointments across providers and locations.
• Order supplements and assist with patient requests.
• Download and distribute lab reports.
• Update patient charts and documentation in our EMR.
• Respond to patient messages and letters through the EMR.
• Navigate multiple computer systems simultaneously without losing accuracy.

Skills

Phone experience

EMR experience

Customer service

Multitasking

Independent work

Reliability

Job description

Description

This is not a typical virtual assistant role. It’s a front-line position helping build the future of medicine—one call, one patient, one conversation at a time.

James Clinic is a high-performance integrative medicine practice redefining what modern healthcare looks like. We move fast, expect excellence, and deliver care most clinics don’t even attempt.

Our Patient Experience Specialists are the voice of the clinic. You are often the first—and most important—connection our patients have with James Clinic. If you thrive in fast-paced environments, love educating people, and can juggle multiple systems without missing a beat, keep reading.

About the Role

This is a remote/hybrid position supporting our clinics by answering all incoming calls and educating current and prospective patients on the full scope of James Clinic services. You'll also have the opportunity to join our Patient Engagement Team to earn even more!

The pace is fast. The expectations are high. You’ll be multitasking across multiple platforms while delivering calm, confident, exceptional customer service.

What You’ll Do

• Answer a high volume of incoming calls with professionalism and warmth
• Educate patients and potential patients on James Clinic services and programs
• Schedule appointments across providers and locations
• Order supplements and assist with patient requests
• Download and distribute lab reports
• Update patient charts and documentation in our EMR
• Respond to patient messages and letters through the EMR
• Navigate multiple computer systems simultaneously without losing accuracy

Clinic Hours

Monday–Friday: 8-5 We offer flexibility in scheduling, but consistent attendance is non-negotiable.

Who This Is Not For

This role is intentionally demanding.

It is not a fit if you need:

• a slow pace or low call volume
• rigid scripts and step-by-step instructions
• constant supervision or micromanagement
• one system open at a time

If multitasking, speed, and accountability stress you out, this will feel uncomfortable.

Why James Clinic?

• Competitive pay
• Accrued PTO for full-time staff
• Free concierge membership with one of the nation’s leading functional medicine clinics
• Discount on all services and products
• A mission-driven, fast-moving environment where your work truly matters

If excellence is your baseline, speed energizes you, and you take pride in being the calm in the chaos—you’ll feel right at home here.

Requirements

What You Must Bring

• Strong phone experience (required)
• Medical and EMR experience (required to be successful)
• Exceptional customer service and communication skills
• Ability to multitask quickly and accurately in a high-volume environment
• Comfort working independently without constant supervision
• Reliability and consistency—attendance matters here