Virtual Patient Coordinator

The Voluntary Protection Programs Participants' Association, Inc; Hyde Park Township (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven organization as a Virtual Patient Coordinator, where you will provide personalized care to patients and assist them through their journeys. This remote role offers the opportunity to work with a passionate team dedicated to patient-centric service. You will be responsible for answering patient inquiries, registering new patients, and ensuring confidentiality. With a focus on professional and personal development, this innovative firm values compassion and teamwork. If you are a high performer looking to make a difference in the fertility space, this role is perfect for you!

Benefits

Competitive Medical, Dental, and Vision Plans

Paid Time Off

401k Match with up to 4%

Fertility Benefits Discount Program

Career development opportunities

Paid Life and Disability Insurance

Qualifications

• Bachelor's degree required for the role.
• Exceptional customer service skills are essential.

Responsibilities

• Answer incoming calls, emails, and live chats for patient inquiries.
• Register new patients and maintain accurate patient records.

Skills

Exceptional customer service skills

Education

Bachelor's degree

Job description

Who is Spring Fertility?

We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!

Why should you join our team?

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first.

Role Summary

Our Virtual Patient Coordinator takes pride in speaking with patients, provides highly personalized care and is patient and professional with all phone interactions and email correspondence. This position provides direct assistance to patients, providers, and financial team to ensure proper registration of patients.

Some day-to-day responsibilities include:

• Answers all incoming calls, emails and live chats
• Transfers calls or takes messages as necessary
• Registers new patients in electronic medical record
• Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
• Emails new patient 'welcome packets' after successful registration
• Provides patients with accurate information when answering questions and concerns
• Maintains patient records and protects patient confidentiality

Education, Licenses, Certifications

• Bachelor's degree
• Exceptional customer service skills

Employment Type

This is a full-time non-exempt remote position which may be required to work both EST and PST hours.

Compensation

The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

• You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Benefits

Investing in you today

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy 'you' time!
• Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future

• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance

• Temporary and contract roles may not be eligible for all benefits listed above

Don't have it all? We still welcome you to apply!

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please email us at [e-mail]