Patient Care Coordinator

Feminina Group; Seattle (WA); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a pioneering virtual clinic dedicated to women's health, where your role as a Patient Care Coordinator will be pivotal in delivering exceptional care. In this full-time position, you'll engage with patients through various communication methods, ensuring they have a seamless experience. Your collaborative spirit and dedication to supporting women through midlife and menopause will be key to our mission. This innovative company offers a dynamic startup culture, competitive compensation, and a flexible work environment. If you're passionate about making a difference in women's healthcare, this opportunity is perfect for you.

Benefits

Company-paid health, dental, and vision insurance

401k with Match

Flexible schedule

Three-week PTO

Paid personal days

Pet insurance

Qualifications

• 5+ years of customer service experience with strong communication skills.
• Experience with Microsoft Office and basic technology is required.

Responsibilities

• Provide superior customer service via various communication channels.
• Manage patient intake and triage customer service inquiries effectively.

Skills

Customer Service

Communication Skills

Microsoft Office

Clinical Experience

Education

High School Diploma or Equivalent

Tools

Athenahealth EMR System

HelpScout

Ring Central

Job description

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev, a Unified Women’s Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare, has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.

Role Description

As a Patient Care Coordinator, you will be at the front of Gennev’s health care practice, supporting patients to ensure a premium patient experience. The energy and collaborative workstyle you bring to this role will be incredibly important in providing the quality of care Gennev is known for. In this full-time position, you will report to the Sr. Director of Clinical Operations.

Responsibilities

1. Providing a superior customer service experience to Gennev customers via email, video communication, phone call, and text message.
2. Managing the registration portion of the patient intake by emailing, texting, or calling patients (ensuring all patients have checked in prior to the morning of the visit).
3. Triaging and responding to customer service inquiries via our online platform, HelpScout.
4. Monitoring online chat in HealthiPass Text and Patient Coordinator Text line in Ring Central in real-time, handling all issues to completion.
5. Communicating with patients about appointments, processing any cancellations and reschedules that are requested.
6. Working directly with Gennev Medical Assistants, Referral Coordinators, and Providers to relay necessary patient information.
7. Working closely with the Physician and RDN team when needing to move appointments and communicating any appointment changes with patients based on a provider conflict that might arise post-scheduling.
8. Assisting patients in navigating their patient dashboard on Gennev.com and Athena Patient Portal.
9. Managing and tracking the status of referrals and following up with patients and providers as needed to ensure completion.
10. Maintaining accurate and up-to-date records of all referral activities in the Athenahealth EMR system.

About You

1. You are kind and dedicated to supporting women through midlife and menopause.
2. You are self-driven and motivated, able to take end-to-end ownership of any project you are assigned.
3. You have the tenacity to tackle big problems, experiment, and work until you figure out how to solve them.
4. You have demonstrated the ability to learn new technologies and systems to deliver whatever the business needs.

Requirements

1. Have a high school diploma or equivalent.
2. Strong written and spoken communication skills.
3. Have at least 5+ years of customer service-related experience.
4. One year of clinical experience preferred.
5. You have experience working with Microsoft Office, email, and other basic technology.

We realize that not all candidates will check off every single requirement, but we’d like to hear from you if you check off most and if you feel the role is a good fit.

Benefits

1. Competitive Compensation. The annual salary will be shared with interested parties and is dependent on experience, education, and participation in the company bonus program.
2. Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
3. Company-paid health, dental, and vision insurance. Also includes Basic Life, ADAD offerings, and pet insurance.
4. 401k with Match & Parental Leave Benefits offered to all full-time employees.
5. Flexible schedule and remote work environment. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
6. Three-week PTO with 5 paid personal days to use as you wish.

Why Join Gennev?

A New Category in Healthcare: Gennev is improving access for high-quality menopause and nutrition/lifestyle care. As a Unified Women’s Healthcare company, Gennev is in a unique position to deliver virtual health care that is connected to a network of OB/GYN and fertility clinics throughout the United States. Together, this work will create the first virtual + in-person care network that is 100% dedicated to improving the lives of women across their reproductive journeys.

Our Work Truly Matters: Unified Women’s Healthcare is made up of 925+ OB/GYN care centers and 36 fertility clinics. Gennev brings a national virtual clinic to Unified Women’s Healthcare with the potential to extend this reach in ways that only virtual care can deliver.

Make an Impact: Gennev’s network of OB/GYN doctors and Registered Dietitian Nutritionists are licensed and credentialed to deliver care in all 50 states, and the District of Columbia. Patient NPS is 97 and 89% of patients report symptom improvement after their Gennev treatment.

Focus on People: Unified Women’s Healthcare has been rated one of the Best Places to Work in the Global Best Practices study for the past four years. Being part of a multi-care enterprise that spans fertility, maternity, menopause, and nutrition/lifestyle care, team members have opportunities for cross-category development and leadership growth.

Diversity and Inclusion: At Gennev, we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.