Outbound Patient Enrollment Specialist

Cadence; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare company is on a mission to transform patient care for chronic disease management. As a Patient Enrollment Specialist, you will play a pivotal role in connecting with patients, guiding them through the enrollment process, and ensuring they receive the best possible care. This remote position offers a dynamic work environment where your communication skills and passion for patient advocacy will shine. Join a dedicated team that values integrity and impact, and help improve the lives of millions through technology-driven healthcare solutions.

Benefits

Medical, Dental, and Vision Insurance

Competitive Salaries

Quarterly Incentives

401K and 401K Match

Competitive PTO

Onboarding Stipend for Remote Equipment

National and Local Discounts

Qualifications

• Experience working in a healthcare services organization with accountability for performance metrics.
• Strong communication and problem-solving skills, with the ability to guide patients.

Responsibilities

• Clearly communicate program details and benefits to patients.
• Facilitate virtual patient enrollments and schedule follow-ups.

Skills

Communication Skills

Problem-Solving Skills

CRM Platforms

Patient Relationship Management

Outbound Calling

Education

Experience in Healthcare Services

Tools

CRM Software

Job description

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Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.

This role will be Monday - Friday, 9am to 6pm Pacific Standard Time or Mountain Standard Time.

WHAT YOU’LL DO:

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

WHAT YOU'LL NEED:

• Experience working in a healthcare services organization with accountability for performance metrics.
• Prior experience conducting a high volume of outbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
• Prior experience working in a fast-paced work environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using CRM platforms.
• Excellent verbal and written communication skills.
• Passion for providing an outstanding patient experience.
• Skilled in building strong patient relationships and overcoming objections in a phone-based environment.
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.

The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.

If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• TelaDoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Expected compensation range: up to $23-$25 per hour plus incentive ($70,000-$80,000 OTE)
• Location: remote

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team .Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyonesuggesting otherwise is not with Cadence.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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