Patient Engagement Coordinator

DocGo Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in digital health seeks a dedicated individual to ensure patient compliance with monitoring systems. This role requires strong interpersonal skills and the ability to work independently. Responsibilities include patient education and troubleshooting compliance issues using various software systems. The position offers a competitive hourly pay and benefits such as medical, dental, vision, and 401k.

Benefits

Medical

Dental

Vision

Paid Time Off

401k

Qualifications

• Must understand HIPAA regulations.
• Proficient in Excel and Microsoft Suite.

Responsibilities

• Access multiple software systems for patient compliance.
• Contact non-compliant patients to resolve issues.
• Document compliance activities and provide reports.

Skills

Self-Starter

Interpersonal Skills

Communication Skills

Empathy

Reliability

Flexibility

Tools

Excel

Microsoft Suite

Job description

Schedule: Monday through Friday, 8:30 a.m. – 5:00 p.m. PST

Pay Range: $20 – $23 per hour

Benefits: Medical, Dental, and Vision (with company contribution) , Paid Time Off , 401k

About CRMS by DocGo:

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate , economical, and clinically relevant remote monitoring and patient management programs in the industry . Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics . In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise .

QUALIFICATIONS:

Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik.

Self-Starter and capable of working independently at home.

Must be patient, empathetic, reliable and flexible.

Strong interpersonal and writing/communication skills.

Demonstrates professionalism in all interactions to create a positive experience.

Understanding of all HIPAA regulations and the need to strictly adhere to them.

Demonstrates empathy to those served.

Proficient in Excel and Microsoft Suite

Able to juggle multiple tasks at the same time

PREFERRED QUALIFICATIONS:

Pacemaker & ICD follow-up experience is preferred not required.

RESPONSIBILITIES:

Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude.

Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance.

Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues.

Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance.

Documents all compliance activities and compliance issues needing to be addressed.

Regularly provide reports to Partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately .

Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance.

Maintain knowledge of new developments in device technology that may enhance the compliance of patient monitoring.

Be a resource for compliance of remote device management for the practice physicians and clinical staff.

Resolves other issues appropriate to position.

Responsible for contributing to company oversight and information security functions

May be required to perform other duties as assigned.

PHYSICAL REQUIREMENTS:

Remote office work with prolonged periods sitting at a desk and working on a computer.

Viewing monitors for long periods of time

Ability to use various office equipment such as copiers, fax machines, phones.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.