Virtual Outpatient Scheduler & Patient Care Coordinator

Rogers Memorial Hospital; West Allis (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Rogers Memorial Hospital seeks an organized administrative professional to be the first point of contact for patients and families, guiding them to Rogers programs and services. The role includes registering and scheduling patients, verifying insurance, and coordinating care team communications to ensure accurate records.

Strong emphasis on customer service, teamwork, and professional communication across inpatient and outpatient settings, with occasional on-call coverage as needed.

Qualifications

• Bachelor's degree preferred; High School diploma required.
• Two years of customer service experience; healthcare setting preferred.
• Proficiency with computers and common software platforms.

Responsibilities

• Answer and provide Rogers program and services information to callers.
• Register and schedule patients; verify insurance information.
• Assist with patient check-in/check-out and maintain medical records.
• Coordinate care team communications and transfer information as needed.
• Provide excellent customer service and maintain professional demeanor.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

Bachelor's degree preferred

High School diploma required

Tools

EHR systems

Job description

Rogers Memorial Hospital seeks an organized administrative professional to be the first point of contact for patients and families, guiding them to Rogers programs and services. The role includes registering and scheduling patients, verifying insurance, and coordinating care team communications to ensure accurate records.

Strong emphasis on customer service, teamwork, and professional communication across inpatient and outpatient settings, with occasional on-call coverage as needed.