Clinic Support Coordinator

Rogers Behavioral Health; Cherry Hill (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health is seeking a Clinic Support Coordinator to support a new PHP/IOP outpatient clinic opening Fall 2026. The role handles receptionist duties, patient intake, and medical records management, ensuring accurate and confidential information handling.

Responsibilities include scheduling, insurance verification, and coordinating with multiple disciplines, with a focus on timely task completion and professional communication.

Qualifications

• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• High school diploma required.
• Experience in an office or medical setting is preferred.

Responsibilities

• Be the first and last contact with patients daily.
• Register and schedule patients and confirm insurance information.
• Check-in and check-out patients and report information.
• Maintain accuracy of medical records and forms.
• Coordinate with treatment team and external entities.

Skills

Microsoft Excel

Electronic health records

Communication skills

Education

High school diploma

Tools

Cerner EHR

Microsoft Office

Job description

Schedule

Full time - 40 hours/week

Monday - Friday

Typical shift - 8am-4:30pm

This position will help our new PHP/IOP (Outpatient) clinic slated to open Fall 2026!

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities

Performs variety of administrative processes, is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.


• Registers and schedules patients and confirms insurance guarantor information.


• Responsible for daily check-in and check-out of patients and reporting of this information.


• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.


• Maintains and orders supplies.


• Distributes incoming packages and mail.

Maintains medical records ensuring accuracy of document placement.

• Reviews all active medical records for correct placement of forms, and patient information.


• Files all reports accurately and in a timely manner.

Completes All Documentation Within Required Timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.


• Copies documents for treatment team

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs Other Duties As Assigned.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.


• Communicate with all individuals in a positive and professional manner.


• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.


• Communicate concerns and provide solutions for same.


• Attend outside seminars to promote professional growth.


• Demonstrate a positive and professional attitude toward all customers.


• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.


• Project a professional image by wearing appropriate, professional attire.

Additional Job Description

Education/Training Requirements:

• Eighteen (18) years of age, or older.


• High school diploma required.


• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.


• Previous experience working in an office setting, medical office or psychiatric setting is preferred.


• Basic knowledge of equipment utilized to perform clerical duties.


• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.


• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Pay Transparency Requirements

Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family


• 401(k) retirement plan


• Employee share program


• Life/disability insurance


• Flex spending accounts


• Tuition reimbursement


• Health and wellness program


• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.

To link to the Machine-Readable Files, please visit

Transparency in Coverage (uhc.com)