Member Experience & Solutions Specialist

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

401(k) with generous match

Benefits package

Environmentally friendly workplace

Job summary

American Heritage Credit Union in Philadelphia is seeking candidates for a Contact Center role. The position provides information about the credit union and its services to members via phone and other communications.

Responsibilities include delivering excellent service, analyzing member questions, cross-selling using the ACS system, and handling account transactions while ensuring member satisfaction. Weekend shifts and late-morning start times are required.

Qualifications

• Prior contact center/phone/customer service/sales experience required.
• Must be available for shifts starting late morning to early evening and Saturdays.
• Average hours per week: 27-29.

Responsibilities

• Provide top-tier service to members and employees via phone, email, or mail.
• Analyze and identify member questions/problems and refer/cross-sell using the ACS system to meet financial needs.
• Process various account transactions and follow up to ensure member satisfaction.

Skills

Customer service

Phone/Call center

Sales experience

Tools

ACS system

Job description

American Heritage Credit Union in Philadelphia is seeking candidates for a Contact Center role. The position provides information about the credit union and its services to members via phone and other communications.

Responsibilities include delivering excellent service, analyzing member questions, cross-selling using the ACS system, and handling account transactions while ensuring member satisfaction. Weekend shifts and late-morning start times are required.