Virtual Member Service Representative (on-site)

Americas Thrift Stores; DuPont (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

PTO

11 paid holidays

401k match

Long term disability

Life insurance

EAP

Volunteer days

Job summary

ACU is hiring a Virtual Teller to serve members through ITM, delivering friendly, on-camera service and accurate financial transactions. The role is built for customer-focused individuals with a background in financial services and a bondable profile.

You'll join a collaborative team, receive comprehensive benefits, and participate in ongoing training to expand knowledge of products and services across the credit union. The position emphasizes member satisfaction and process accuracy.

Qualifications

• High school diploma or equivalent.
• Six months to one year of experience in a financial institution.
• Must be bondable.

Responsibilities

• Help credit union members with transactions through the interactive teller machine (ITM).
• Bring video presence and be comfortable, professional, and friendly on camera with members.
• Handle savings, loans, checks, and more.

Skills

Customer service

Video communication

Computer skills

Problem solving

Written communication

Organized

Education

High school diploma or equivalent

Job description

Ready to switch it up and put a new spin on a banking career? We have an awesome opportunity for a Virtual Member Service Representative or a (VMSR) as we call it. Serve our membership through an interactive teller machine (ITM) and showcase your customer service skills! You'll have the opportunity to work in our Member Contact Center, growing and learning along the way. If you've got six months to one year of financial institution experience and love a good challenge, we want you on our team!Hours:Monday - Friday: 09:30am - 6:00pmSaturday: 10:00am - 2:00pmThe Pay Range: $18.02 - $29.89 per hourOur compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $18.02 - $23.07.What You'll Do:Help credit union members with transactions through the interactive teller machine (ITM)Bring a strong video communication/presence and be comfortable, professional, and friendly on camera with members via video accessHandle savings, loans, checks, and moreProcess incoming mailBe a team player and learn new things in meetings and training sessionsShare your excitement for our products and services with membersWhat You Need:High school diploma or equivalentSix months to one year of experience working in a financial institution or related fieldMust be bondableWhat You'll Bring:Some financial service or cash-handling experienceQuick and accurate computer skillsFriendly and great with people – you'll make members feel welcome on and off cameraProblem-solving skillsGood at writing and communicationMotivated and organizedWhat We Offer:Full Medical, Vision and Dental benefitsGenerous PTO (Paid Time Off)11 Paid holidaysPaid Bereavement LeavePaid Jury Duty leavePaid volunteering at ACU sponsored eventsTraining and advancement opportunities401k with match up to 6%Mortgage discountsBonus opportunitiesCompany paid long term disability and life insuranceEmployee family eventsEmployee Assistant Program (EAP)and more!Grow With Us:We'll help you grow with awesome training programs:Teller Essentials (complete within 30 days) – get those basics down!Product Fitness (within 6 months) – unleash your selling powers!MSR Advance Program (within 1 year) – master member service!BAI training courses – become a banking champ!Join Our Crew:Ready to try something new? Apply now for the Virtual Teller position. Let's create an exciting future in banking!Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!!ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.