Member Service Representative I

ATLANTIC FEDERAL CREDIT UNION; Sanford (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

11 paid holidays

PTO

Medical and dental insurance

Employee assistance programs

401(k)

Stakeholders Financial Reward Program

Clothing allowance

Competitive pay

Job summary

Atlantic Federal Credit Union is seeking a friendly and detail-oriented Member Service Representative to greet members, handle transactions, and guide them to the right banking options. You will balance cash, support security and compliance, and assist with daily branch operations.

This role offers growth within a credit union, ongoing training, and opportunities to advance into lending or leadership tracks as you build a lasting career in financial services.

Qualifications

• 1-3 years' experience working with people.
• Comfort in a fast-paced environment and a knack for solving problems.
• Strong attention to detail and a commitment to getting it right.
• Flexibility to travel to nearby branches as needed.

Responsibilities

• Greet members and handle their everyday transactions, accurately and confidently
• Listen, ask questions, and connect members with the right accounts, loans, or digital tools
• Keep things running smoothly by balancing your cash drawer and following security and compliance standards
• Pitch in with daily branch operations like opening/closing and audit support
• Answer vital banking questions and deepen every relationship.

Skills

Customer service

Attention to detail

Problem solving

Communication skills

Travel flexibility

Education

High school diploma

Job description

Launch Your Career in Financial Services

Imagine a role where your first job in finance becomes your next step, not your last stop.

You like helping people. You're good with details. And you're ready for more than "just a job." As a Member Service Representative at Atlantic Federal Credit Union, you’ll be the friendly face (and voice) people count on, while you quietly build a real career in financial services.

What’s In It for You

• A clear career path - This is a launchpad into banking and financial services, with room to grow into leadership, lending, or other specialized roles.
• Paid training & real skills - You’ll learn banking, digital tools, and problem-solving skills that make you marketable anywhere.
• Work that matters - We're a credit union, so you're helping people feel more confident about their money.
• Supportive team - You'll have leaders and coworkers who coach, encourage, and invest in your success.

What You'll Do

• Greet members and handle their everyday transactions, accurately and confidently
• Listen, ask questions, and connect members with the right accounts, loans, or digital tools
• Keep things running smoothly by balancing your cash drawer and following security and compliance standards
• Pitch in with daily branch operations like opening/closing and audit support
• Answer vital banking questions and deepen every relationship.

At Atlantic, you get standout benefits: 11 paid holidays, PTO, full medical and dental, and robust employee assistance programs. Add a generous 401(k), Stakeholders Financial Reward Program, comprehensive insurance, advancement opportunities, a clothing allowance, and competitive pay, and you've got a great place to build your career.

If you genuinely enjoy talking with people, starting conversations, and making others feel at ease, this is a place where that gift isn’t just welcomed, it’s where you can truly excel. Curious and drawn to the idea of growing with a place, not just working at one? Atlantic could be your next move.

Atlantic is an Equal Opportunity Employer.

Requirements

What You Bring

• 1-3 years' experience working with people.
• Comfort in a fast-paced environment and a knack for solving problems.
• Strong attention to detail and a commitment to getting it right.
• Flexibility to travel to nearby branches as needed.
• A high school diploma or equivalent