Virtual Member Care Specialist

Lever, Inc.; Santa Ana (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Purpose with a process — not vague “go

Work from home

Growth path if numbers and attitude

Coaching instead of sink-or-swim

Honest conversations only

Job summary

Lever, Inc. in Santa Ana, CA is building a remote-friendly team that helps families understand and set up protection options. The role emphasizes flexible hours, mentorship, and clear expectations.

You will work from home with coaching instead of sink-or-swim, and there is a growth path for individuals who combine results with a positive attitude. Honest conversations and integrity are required as core values.

Qualifications

• Strong communication skills for family-focused discussions.
• Ability to self-manage and work autonomously in a remote setting.
• Commitment to honesty, integrity, and transparent collaboration.
• Comfort with adapting routines to flexible hours.

Skills

Communication

Self-management

Team habits

Integrity

Job description

Remote seat on a team that helps families understand and set up protection options.

Flexible hours. Mentorship. Clear expectations.

Offer

• 1. Purpose with a process — not vague “help people.”
• 2. Work from home.
• 3. A growth path if the numbers and the attitude are there.
• 4. Coaching instead of sink-or-swim.
• 5. Honest conversations only. No pressure theater.

Bring

• Communication skill
• Self-management
• Team habits
• A spine — integrity is not optional