Virtual Member Services Associate

Lever, Inc.; Springfield (OH); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home

Mentorship

Flexible hours

Job summary

Lever, Inc. is seeking a remote, customer-focused role that helps families understand and set up protection options. You’ll work with a supportive team, receive mentorship, and operate within clear expectations. The position offers flexible hours and a culture of integrity, with a growth path based on results and attitude.

As part of a remote team, you’ll communicate clearly, manage your workload, and build trusted relationships with families seeking protection options.

Qualifications

• Strong communication skills and ability to explain complex topics clearly.
• Self-motivation and reliable work pattern in a remote setting.
• Collaborative mindset and commitment to team norms and goals.

Responsibilities

• Help families understand and set up protection options remotely and with empathy.

Skills

Communication

Self-management

Team habits

Integrity

Job description

Remote seat on a team that helps families understand and set up protection options.

Flexible hours. Mentorship. Clear expectations.

Offer

• 1. Purpose with a process — not vague “help people.”
• 2. Work from home.
• 3. A growth path if the numbers and the attitude are there.
• 4. Coaching instead of sink-or-swim.
• 5. Honest conversations only. No pressure theater.

Bring

• Communication skill
• Self-management
• Team habits
• A spine — integrity is not optional