Virtual Member Care Specialist

Lever, Inc.; Central (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote work

Written process

Coaching from experienced staff

Leadership path

Job summary

Lever, Inc. is seeking motivated, coachable professionals for a remote, career-building role. You’ll engage in conversations with warm leads who requested help on financial-protection options, following a written process and proven coaching from colleagues.

Interviews are conducted on Zoom; you’ll be measured on activity and results, with opportunities for leadership if you perform. This is a remote role designed for self-starters who excel in client-facing dialogue.

Qualifications

• Competitive and coachable individuals welcome.
• Comfortable speaking with clients over video calls.
• Able to work effectively in a remote environment.

Responsibilities

• Take requested conversations — no cold lists
• Explain benefit options simply
• Help clients enroll when it is a fit
• Keep a clean follow-up rhythm

Skills

Warm leads

Remote comms

Coachability

Camera comfort

Job description

Looking for motivated people who want a remote career with upside — not another dead-end job.

This seat works warm leads. You talk with people who already requested help on financial-protection options. You are trained, coached, and measured on activity and results.

The work

• Take requested conversations — no cold lists
• Explain benefit options simply
• Help clients enroll when it is a fit
• Keep a clean follow-up rhythm

You get

• Remote work
• A written process so you are not inventing the job
• Coaching from people who have done the work
• A path into leadership if you produce

You should apply if you are competitive, coachable, and comfortable on camera.

Skip this if you need constant supervision or hate talking to clients.

Interviews are on Zoom.