Virtual Medical Back Office Coordinator - Eastern Time Zone

Strive Health; Denver (CO); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid-Remote Flexibility

Comprehensive Benefits

Financial & Retirement Support

Time Off & Leave

Wellness & Growth

Job summary

Strive Health is seeking a Virtual Medical Back Office Coordinator to deliver essential administrative support across clinic and mobile operations. You will report to the Lead, Virtual Medical Back Office Coordinator and help keep patient information accurate and timely.

You will handle calls, registrations, insurance verifications, and care plan documentation while collaborating with a caring team to support patient journeys, embrace hybrid work, and advance our mission to transform chronic

Qualifications

• 2+ years combined of related education, experience, or certification.
• Internet Connectivity - min speeds 3.8 Mbps/3.0 Mbps; latency < 60 ms.
• Ability to travel and be on-site to meet business needs.

Responsibilities

• Provide general administrative support to clinic and mobile operations.
• Answer incoming phone calls in a fast paced/high volume environment.
• Perform registration and insurance verification/updates for patient visits.
• Tracks member consents of enrolled and engaged members.
• Conducts outreach to established members using reports and lists.
• Obtains medical records and processes care plan/visit summaries.
• Completes ongoing training to develop skills.
• Ensures all member engagements are documented accurately.
• Assist with special projects outside of normal scope when necessary.

Skills

Empathy

Communication

Data Entry

Teamwork

Tools

MS Office

EMR

Job description

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What You’ll Do

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations . This position reports to the Lead, Virtual Medical Back Office Coordinator.

The Day to Day

• Answer incoming phone calls in a fast paced/high volume environment.
• Achieve daily goals consistently as outlined by management.
• Listening actively to patients’ concerns, understanding their needs, and provide accurate information.
• Perform registration and insurance verification/updates for patient visits.
• Tracks member consents of enrolled and engaged members.
• Conductsoutreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
• Obtains medical records, processes care plan and visit summaries, processes and mail membereducational materials.
• Completes ongoing training to further skills anddevelopment.
• Ensures all member engagements aredocumented accurately.
• Assist with special projects outside of normal scope of responsibility when necessary.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Experience using electronic medical records.
• Excellent Data Entry skills
• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
• Works collaboratively with other team members.
• Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
• Excellent oral/written communication skills to ensure information continuity.

Hourly Range: $22.12 - $25.00

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.