Virtual Medical Back Office Coordinator - Eastern Time Zone

Strivehealth; United States; Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid-Remote Flexibility

Medical insurance

Dental and Vision insurance

Employer-paid life and disability

401k with employer match

Professional development stipend

Job summary

Strive Health is hiring a Virtual Medical Back Office Coordinator to support clinic and mobile operations in a hybrid setting. You will handle phone calls, registrations, insurance verifications, and member communications, ensuring accurate documentation and timely responses.

The role requires 2+ years of related experience, strong data entry and Microsoft Office skills, and willingness to travel for on-site needs. Bilingual Spanish is preferred.

Qualifications

• Minimum qualifications include 2+ years combined education, experience, or certification.
• Ability to travel and be on-site to meet business needs.
• Internet connectivity requirements (min speeds) specified.
• Bilingual Spanish-speaker preferred.

Responsibilities

• Provide general administrative support to clinic and mobile operations.
• Answer high volume phone calls and achieve daily goals.
• Verify registrations and patient insurance updates.
• Document member engagements accurately and assist with projects as needed.

Skills

Customer service

Data entry

Microsoft Office

Spanish language

Phone handling

Insurance verification

Tools

Microsoft Office

Job description

How You'll Make An Impact

At Strive Health, patients come first. We're on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You'll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you're looking for meaningful work where your contributions truly matter, you'll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility - Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support - Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave - Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth - Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What You'll Do

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator.

The Day to Day

• Answer incoming phone calls in a fast paced/high volume environment.
• Achieve daily goals consistently as outlined by management.
• Listening actively to patients' concerns, understanding their needs, and provide accurate information.
• Perform registration and insurance verification/updates for patient visits.
• Tracks member consents of enrolled and engaged members.
• Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
• Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.
• Completes ongoing training to further skills and development.
• Ensures all member engagements are documented accurately.
• Assist with special projects outside of normal scope of responsibility when necessary.

Minimum Qualifications

2+ years combined of related education, experience, or certification.

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency

Ability to travel and be on-site to meet business needs.

Preferred Qualifications

Experience using electronic medical records.

Bilingual Spanish-speaker.

Excellent Data Entry skills

Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).

Demonstrates excellent customer service skills.

Works collaboratively with other team members.

Strong ability to demonstrate empathy, build relationships and discover patients' needs.

Excellent oral/written communication skills to ensure information continuity.

Hourly Range: $22.12 - $25.00

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.