Virtual Licensed Personal Lines Insurance Specialist

Foundever; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Disability insurance

Paid time off

Bonuses and career growth

Job summary

Foundever is seeking a Customer Service Insurance Representative to handle inbound calls about insurance policies and assist with coverage, endorsements, certificates, binders, billing, and policy changes. A Producer Personal Lines License and NPN readiness are required, with 18+ and 6 months–2 years of experience preferred.

The role offers a remote work setup with weekend shifts possible and a compensation package including benefits, 401(k) matching, and opportunities for bonuses and career

Qualifications

• Producer Personal Lines License is required for this position.
• Please have your NPN ready for the application.
• Preferred 6 months – 2 years of relevant work experience.
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have open availability during operating hours.
• Professional customer service aptitude and basic conflict resolution.

Responsibilities

• Handle inbound calls regarding customers' insurance policies.
• Assist callers with inquiries about coverage, endorsements, certificates, binders, billing, or policy modifications.
• Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.

Skills

Customer service aptitude

Reliability

Critical thinking

Service-oriented

Organizational skills

System navigation

Education

High school diploma or GED

Job description

Job Description:

Location: Remote

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location: Remote

A Producer Personal Lines License is required for this position. Please have your NPN# ready for the application.

Job Overview

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.

Why You Should Join Us

• Competitive Compensation: $19/H
• Paid Training: $18/H - $19/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. No less than 40 hrs. per week
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We're Looking For

• A Producer Personal Lines License is required for this position.
• Please have your NPN ready
• Preferred 6 months – 2 years of relevant work experience
• Must be at least 18 years old
• High school diploma or GED equivalent required.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential and basic conflict resolution

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• System Navigation: Ability to navigate system tools to search for answers & information.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high speed internet connection
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.