Remote Licensed Insurance Customer Service Pro

Foundever; United States; Remote; USD 22,000 - 26,000; Full time

Job summary

Foundever is hiring a Remote Licensed Insurance Customer Service Representative who will support customers from home across Auto, Homeowners, Renters and Umbrella policies. The role emphasizes education, empathetic service, and needs-based coverage recommendations.

Training is fully paid; licensing costs are covered. You will start by handling billing inquiries during licensing and transition to full policy servicing after licensing. A quiet home office is required.

Qualifications

• 1 year of customer service or related experience preferred
• Comfortable managing inbound calls in a work-from-home environment
• Open availability including evenings and weekends based on business needs
• Motivated to complete coursework and earn your state insurance license

Responsibilities

• Handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella policies.
• Deliver accurate, empathetic service while helping customers understand coverage and resolve policy questions.
• Offer thoughtful, needs-based coverage recommendations that fit each customer’s situation.
• Support billing inquiries during licensing and transition into full policy servicing after licensing.

Education

High school diploma or GED

Tools

Inbound call handling

Customer service tools

Job description

Foundever is hiring a Remote Licensed Insurance Customer Service Representative who will support customers from home across Auto, Homeowners, Renters and Umbrella policies. The role emphasizes education, empathetic service, and needs-based coverage recommendations.

Training is fully paid; licensing costs are covered. You will start by handling billing inquiries during licensing and transition to full policy servicing after licensing. A quiet home office is required.