Remote Licensed Customer Service Representative

Sitel Corp.; Town of Texas (WI); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical benefits

401(k) plan

Paid time off

Employee discounts

Career growth

Bonus programs

Job summary

Foundever is hiring a Remote Licensed Insurance Customer Service Representative to handle inbound insurance policy inquiries and billing issues from a remote Texas location. The role includes state-licensing training and coverage of licensing costs, with opportunities to advance as you complete coursework toward the state exam.

New hires will focus on billing inquiries while awaiting licensure, with benefits such as medical, dental, vision, 401(k), PTO, and career growth opportunities.

Qualifications

• Ability to navigate system tools to search for answers & information.
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
• Able to complete collegiate-level coursework to prepare for the state exam.

Responsibilities

• Handle inbound calls regarding customers' insurance policies and inquiries about coverage, endorsements, bills, or policy changes.
• Assist callers with billing inquiries, especially around military paydays on the 1st and 15th of each month, while awaiting licensing.
• Provide accurate information and guidance while maintaining exceptional customer service.

Skills

System navigation

Empathetic client focus

Self-motivated learner

State licensing prep

Strong organization

Education

High school diploma or GED

Job description

Remote Licensed Customer Service Representative

Remote, Texas, US

Job Description:

Remote Licensed Insurance Customer Service Representative

Job Overview

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Location: Remote

Why You Should Join Us

• $17-$19/H
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental, and vision
• Wellness Benefits, including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

What We’re Looking For

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• 1-2 years of relevant work experience.
• Must have open availability during operating hours.

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam.
• Internet Requirements: A hardwired high speed internet connection
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.